Last updated: 30 September 2026

This website is operated by Olive and Company Limited, registered in Zambia, using the brand Olive & Co. These terms explain how we handle purchases through oliveandco.co.zm.

Products and prices

All prices are displayed in Zambian kwacha (ZMW).

For products held in our U.S. warehouse, U.S.–Zambia shipping is included in the displayed product price. Delivery within Lusaka and courier services outside Lusaka are charged separately at the customer’s cost.

Please review each product’s description, selected size or shade, ingredients, compatibility and availability before ordering. Manufacturer packaging may change, and screen settings may affect how colours appear.

If a pricing or description error affects your order, we’ll contact you with the corrected information. You may choose whether to proceed or receive a refund for the affected item.

Orders and payment

We accept Airtel Money and bank transfer using the instructions provided after ordering.

An order acknowledgement confirms that we have received your order. It does not confirm receipt of payment or that your items are ready.

We begin processing after verifying payment. Please use your order number as the payment reference wherever possible.

If we cannot supply an item you have paid for, we’ll offer an alternative for your approval or refund the unavailable item. We will not substitute products without your agreement.

Availability and estimated timelines

Each item has its own estimated availability:

• Zambia stock: normally ready for delivery arrangements within 24–48 hours after payment confirmation.

• U.S. warehouse stock: normally ready for delivery arrangements in Zambia within an estimated 7–14 days after payment confirmation.

These estimates indicate when products should be ready for delivery arrangements, rather than guaranteed delivery dates. Local delivery and courier transit time are additional.

International transport, customs processing and other disruptions may affect arrival times. We’ll notify you of delays affecting your order.

Orders containing multiple items

Products in the same order may become ready at different times. Our local contact will coordinate delivery with you as items become available.

You may request separate deliveries or ask us to combine delivery once all items are ready. Separate deliveries may incur separate charges, which we’ll confirm with you before dispatch.

Delivery and courier services

We arrange delivery through our local contact and do not currently have a physical pickup shop.

Customers must provide an accurate delivery location, recipient name and active phone number. For out of town orders, collection may be from a courier depot or another agreed collection point.

All delivery and courier charges are paid by the customer. We’ll confirm the fee and arrangements for your agreement before dispatch.

If you request a change of destination or delivery arrangement, we’ll confirm any additional charges beforehand.

Cancellations, returns and refunds

Contact us promptly if you wish to change or cancel an order. We’ll explain the available options based on its processing and dispatch status.

Our Returns & Refunds Policy explains the process for eligible returns and damaged, defective or incorrectly supplied products.

Nothing in these terms limits your rights under applicable consumer protection law.

Product use

Follow the manufacturer’s instructions and warnings. Check ingredients, age suitability, compatibility and any stated precautions before use.

Information about supplements and wellness products is general product information and is not personalised medical advice.

Privacy

Our Privacy Policy explains how we collect and use personal information when you browse our website, place an order or contact us.

Changes to these terms

We may update these terms as our services change. Updates will be published on this page with a revised date.

The terms presented when you place your order apply to that purchase, subject to applicable law.

Contact us

For questions about these terms or your order, contact:

Olive and Company Limited
Brand: Olive & Co
Email: oliveandco.zm@gmail.com
WhatsApp: +1 (475) 889-5340
Website: oliveandco.co.zm