Returns & Refunds
If there is a problem with your Olive & Co order, please contact us so we can help.
Damaged, defective or incorrect items
Please contact us as soon as you discover the issue. Include your order number, a description of the problem and photographs where helpful.
We’ll assess the issue and arrange an appropriate remedy, such as a repair, replacement or refund, in accordance with applicable consumer rights.
Please keep the item and its packaging while we resolve your enquiry. Contact us before sending anything back so we can agree on the return arrangements.
Where we supplied a defective or incorrect item, we’ll arrange and cover reasonable, agreed return costs.
Change-of-mind returns
Contact us before returning a correctly supplied item because you have changed your mind. We’ll confirm whether it is eligible and explain the conditions before you arrange a return.
For an approved change-of-mind return, the item must be unused, complete and in its original packaging, with seals intact where applicable. Return transport costs are paid by the customer.
Opened cosmetics, personal care products and supplements are not eligible for change-of-mind returns for hygiene and safety reasons. This does not affect your rights if an item is defective, unsafe or incorrectly supplied.
Order changes and cancellations
If you wish to change or cancel an order, contact us promptly with your order number.
We’ll confirm the available options based on whether your order has been processed, transferred from our U.S. warehouse or dispatched locally. Any proposed cancellation charge will be explained before you agree to it and will be subject to applicable law.
Unavailable products
If we cannot supply an item you have paid for, we’ll offer an alternative for your approval or refund the unavailable item. We will not substitute products without your agreement.
Refunds
Once a refund is approved, we’ll confirm the amount and expected processing time.
Refunds will normally be returned through the original payment method where possible. If another method is needed, we’ll agree on it with you. Bank or mobile-money processing times may affect when funds reach your account.
Any delivery charges included in a refund will depend on the reason for the return and your applicable consumer rights.
Your consumer rights
Nothing in this policy limits your rights under applicable consumer protection law. Conditions for change-of-mind returns do not remove your rights regarding defective, unsafe or incorrectly supplied goods.
Contact us
Email: oliveandco.zm@gmail.com
WhatsApp: +1 (475) 889-5340
Please include your order number when contacting us.
Olive & Co — operated by Olive and Company Limited