Frequently Asked Questions
What does Olive & Co sell?
We offer beauty and personal care products, wellness supplements, baby and children’s items, tech accessories, and home and everyday essentials.
Are prices in Zambian kwacha?
Yes. All product prices are displayed in Zambian kwacha (ZMW).
How do I pay?
We accept Airtel Money and bank transfer. Follow the payment instructions provided after placing your order and use your order number as the reference wherever possible.
We begin processing your order after verifying receipt of payment.
What does “Ready in Zambia” mean?
These products are already stocked in Zambia and are normally ready for delivery arrangements within 24–48 hours after payment confirmation.
Check the availability of your selected size, shade or other variant before ordering.
How long do U.S. warehouse items take?
Products held in our U.S. warehouse are normally ready for delivery arrangements in Zambia within an estimated 7–14 days after payment confirmation.
Local delivery or courier transit time is additional. We’ll notify you if the estimate changes.
Is shipping from the U.S. included?
Yes. U.S.–Zambia shipping is included in the displayed price of products held in our U.S. warehouse. There is no additional international shipping charge.
Delivery within Lusaka and courier services outside Lusaka are charged separately at your cost.
What happens if my order contains both Zambia and U.S. stock?
Each item has its own estimated availability, so products in the same order may become ready at different times.
You can receive available items sooner or ask us to combine delivery once everything is ready. Separate deliveries may incur separate charges, which we’ll confirm before dispatch.
Do you have a pickup shop?
We do not currently have a physical pickup location. Our local contact coordinates delivery within Lusaka and courier arrangements outside Lusaka.
Can I order from outside Lusaka?
Yes, where courier coverage is available. Our contact will confirm the fee, expected transit time and collection arrangements for your town before dispatch.
Depending on the courier, you may need to collect your parcel from a depot or another agreed collection point.
How much does delivery cost?
The fee depends on your location, parcel size and delivery arrangements. Our contact will confirm the cost with you before dispatch.
All local delivery and out of town courier charges are paid by the customer.
How will I know when my order is ready?
Our team will contact you using the details provided with your order. Please give us an active phone number and check that your email address is correct.
For courier orders, we’ll share tracking or collection details where available.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We’ll explain the available options based on the order’s processing and dispatch status.
What if an item is damaged, defective or incorrect?
Contact us promptly with your order number and details of the issue. Photographs may help us assess the problem.
Please see our Returns & Refunds Policy for the next steps and available remedies.
How can I contact you?
Email: oliveandco.zm@gmail.com
WhatsApp: +1 (475) 889-5340
Please include your order number when asking about an existing order.
Olive & Co — operated by Olive and Company Limited